Policies | The Fitness Asylum


Rules are never fun, so we only have a few.

Refund Policy

Your purchases are non-transferable and non refundable. In the case of a medical emergency or issue, we are happy to extend your session or program into the future when you have been cleared to resume your workouts with a doctors note provided.

If you are NEW to The Fitness Asylum

  • Please fill out an online WAIVER prior to your first class.
  • We DO NOT sell water. Bring a filled water bottle LABELED with your name, a sweat towel, and a change of shoes if we have inclement weather.
  • Eat something an hour or so before class.
  • We DO NOT have babysitting.
  • Please familiarize yourself with our MBO policies. If you have any problems or questions please contact Catherine Provencher at catherine@fitness-asylum.com
  • Be sure you LIKE the Fitness Asylum’s FB page AND you have clicked to GET NOTIFICATIONS so you do not miss important information from us.

For classes held at 56 Summer Street

We have a “NEIGHBORHOOD FRIENDLY” policy of no speeding, no circling the lot and no parking in the street. That means also don’t show up super early to your class, as you may not find parking.
Please be mindful as the street is narrow and many people are out walking with their kids or pets.
With early morning classes if you are early please don’t sit with engine running, lights on, music playing etc… keep conversations in the gym and not on the lot.


We run all our sign-ups for Bootcamps and Specialty Classes through the MBO system. When you log in you will be able to see our weekly schedule and sign up for classes accordingly.


  • You may sign up for any class up to ONE week prior (example: if today is Monday you may sign up for any class through next Monday).
  • We have a THREE HOUR cancellation policy in place, meaning if you cancel out of a class within three hours prior to the class you will be charged a $10.00 late cancel fee.
  • We have a No Show Policy; if you are a no show to a class for any reason you will also be charged a “No Show Fee” of $25.00. We automatically charge the credit cards on file in your MBO account when these incidents occur.

If when signing up you receive a notice stating “Call the Asylum” that is just indicating both the class and waitlist are full.


  • If you sign up and the class is full but you are added to the waitlist, you will want to continually check your email right up to the class date and time to see if you get moved into the class.
  • It will not show in your schedule or account details, the only indicator is that email.

Please note, adding yourself to a waitlist is essentially making a reservation, and committing that you can attend class at that time. It is your responsibility to be prepared to attend that class, as more times than not, you will be moved from the waitlist into the class. It is also your responsibility to keep checking your email to see if you have been moved in, this includes early morning classes as well. If for some reason you cannot, or you choose to take another class instead, it is your responsibility to cancel yourself off the waitlist to avoid any charges to your account. No one will be moved from the waitlist within three hours prior to class, so you will have at minimum a three hour notice. If you are a No Show for a class you were moved into, the fee will be charged.

Specialty Classes

These particular classes run in sessions in which you can sign up for through your MBO account.
**Barring the class is not full you may drop in to a class for a Walk-In fee of $25.00 for an hour-long class and $20 for a half-hour class.**

If you have any questions or concerns in regards to MINDBODY Online and your account, contact our Systems Manager directly:
Catherine Provencher – catherine@fitness-asylum.com

Injury Policy

If you are ill or injured please provide us with a physicians note to suspend your class commitments (this excludes the auto-renew membership) . This note can be emailed to catherine@fitness-asylum.com.

Weather Policy

All class cancellations will be determined on an ‘AS NEEDED’ basis.

Class cancellations will be posted on our Facebook pages so be sure to ‘LIKE’ & ‘Follow’ us on Facebook to stay up to date on all pertinent notifications.

If you are registered for a class and we cancel you will be notified via email.

For Specialty Classes, if we need to cancel due to weather – you will have a credit that you can apply forward to another purchase. Contact Catherine directly to do so at catherine@fitness-asylum.com.

Thank you for your cooperation in keeping our facility running smooth.