FAQ | The Fitness Asylum

FAQ

Please click on the links below to go to a specific section:

General Questions

Mind Body online / signing up for class or making a purchase

Bootcamps

Nutrition Programs
 

General Questions

What are your policies regarding COVID19?
All of our COVID19 policies can be found here.

Do you offer refunds?
Your purchases are non-transferable and non returnable. In the case of a medical emergency or issue, we are happy to extend your session or program into the future or put a credit on your account when you have been cleared to resume your workouts with a doctors note provided.

I am new to the Fitness Asylum. Do I need to fill any forms?
All participants will need to fill out an online Liability Waiver or can be filled out upon your first visit. Looking forward to meeting you!

Do I need to be cleared by my doctor to participate in classes?
If you are not cleared for exercise by your physician, we do ask for written clearance from your doctor before participating in any of our programs.

When is the class payment due?
We kindly ask for your payment at least 1 week prior to class start date. Classes with less than 6 paid participants will be postponed or cancelled. Also many classes DO sell out. Sign up early to get the best price and to ensure a spot. We also reserve the right to charge late fees as needed.

What if I miss a class?
Most classes can easily be made up at another class time during the week. We ask that you make up any missed class during that particular session. Of course we are happy to flexible if we know your circumstances. One class substitution per session barring medical emergencies please!
Contact catherine@fitness-asylum.com to arrange your make up classes.

How do I register for classes?
You can register for classes via MBO.
Please familiarize yourself with our MBO policies. If you have any problems or questions regarding MBO, please contact Catherine Provencher at catherine@fitness-asylum.com.

Do men work out here too?
Yes , we are co-ed and we have seen more and more men step into our classes and programs.

Can my kids work out here too?
While this is an adult facility, if you plan to take the classes with your child we are happy to oblige. Kids 12-14 should be with a parent. Kids 14 and above who do not have any limitations can take class without a parent. We do periodically offer bootcamps specifically for younger kids.

I have some injuries can I make modifications to the workout?
As long as you are medically cleared to workout we are happy to have you in class. Please go at your own pace and make the modifications your doctor or physical therapist has advised.

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Mind Body online / signing up for class or making a purchase

How do I create an account?
To create an account, visit us online at https://clients.mindbodyonline.com/classic/ws?studioid=185654&stype=-98. Click “create new account” and follow the steps on the website. Be sure to complete all the information needed.

How do I sign up for class?
To sign up for classes, visit us online at https://clients.mindbodyonline.com/classic/ws?studioid=185654&stype=-98. Login to your account using your e-mail and password. Click the “CLASSES” tab at the top of the page. Scroll through to find the class you would like to take and click the “Sign Up Now” button. Then click “Make a Single Reservation” to confirm.

You can sign up for classes one week in advance. If you cannot make it to your scheduled class time, please cancel your reservation at least 3 hours in advance to avoid fees.

What are my bootcamp purchase options?
We have class packages available to suit everyone’s needs!

We offer monthly memberships, year paid in full membership, and also non- contractual options, such as a one month unlimited or a 12 Class Pass.

I can’t log in to my account. What should I do?
If you are having trouble logging in to your MINDBODY Online account, first try using the “forgot password” and “forgot username” links. If you still cannot log in to your account, contact catherine@fitness-asylum.com.

Why can’t I sign up for class?
In order to sign up for class, you must have valid, unassigned bootcamp passes available. Check the expiration date on your package to be sure that your pass is valid. You must have bootcamp passes in your account to sign up for future classes, and the passes must not be associated with another class.

When is my credit card charged? (see also: Late Cancel/ No Show Policy)
For standard purchases, your card will be charged immediately. Please allow 1-3 business days for charges to appear on your credit card statement.

If you are enrolled in an auto-renew program for Unlimited Bootcamps, your card will be charged on the same day (you choose upon enrolling) each month.

If you cancel your bootcamp reservation less than 3 hours before class or no show, your card will be charged the appropriate late cancel/ no show fee.

When can I cancel my auto-renew program?
Auto-renew programs are contracted for one year. For medical reasons, a membership can be cancelled after 30 days notice with an approved doctor’s note.

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Bootcamps

What are the bootcamp classes like?
Our bootcamp classes offer a fun, circuit-style workout for all fitness levels. Our instructors are trained to work with a variety of clients and are there to offer you a safe, high energy class where you can reach your personal goals. Instructors design classes to provide a full-body workout that includes metabolic conditioning and strength training. Bootcamp classes generally run for one hour with time for sign ins and an exercise demo at the beginning of class. Please plan to arrive on time so you know what the class format and exercises will be.

What should I bring with me to class?
Please have clean sneakers, water, and a towel for sweat. Wear comfortable clothing that allows you to move freely. If you would like to purchase merchandise on site, please bring a check or exact cash. We can also charge the credit card on file in your MINDBODY account!

How do I sign up for bootcamp?
To sign up for bootcamp classes, log in to your MINDBODY Online account at https://clients.mindbodyonline.com/classic/ws?studioid=185654&stype=-98. Login to your account using your e-mail and password. Click the “CLASSES” tab at the top of the page. Scroll through to find the class you would like to take and click the “Sign Up Now” button. Then click “Make a Single Reservation” to confirm.

What is the policy on late cancels/ no shows?
If you cannot attend your scheduled class, please cancel your reservation at least three (3) hours in advance. If you cancel less than 3 hours in advance, the credit card on file in your MINDBODY Online account will be charged a fee of $10. If you do not cancel your reservation in advance, you will be charged a no show fee of $25.

How far in advance should I sign up for classes?
You can register for class one week in advance.

What happens if I am put on a waitlist?
If you are put on a waitlist, you will be notified via text or email (based on your preferred profile settings) if you get into the class. The majority of the time, our waitlists move all the way through and you will end up getting into the class. If you are on a waitlist but do not think you will make it to class, remove yourself from the list so you do not end up being charged a late cancel or no show fee if you do make it into the class.

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NUTRITION PROGRAMS

Where can I get more info on Nutrition Programs?
You can check out all of our nutrition programs at https://the-fitness-asylum.mykajabi.com ! Our primary programs we offer include The 12 Week Body Challenge, The Bikini Bootcamp, The 30 Day Sprint, 8 Week Best Body, and 6 Week Faster Fat Loss.

What if you are not local, or live out of state?
We offer an assortment of nutrition programs and virtual workouts, that can be done from anywhere! We have had people successfully participate from all over the United States and beyond. Please contact catherine@fitness-asylum.com for more information, or visit us at https://the-fitness-asylum.mykajabi.com

Who is a Member versus a Non Member?
Member status is for anyone with an AUTO PAY Bootcamp option or a Year Paid in Full membership.

Auto pay membership options exist for unlimited bootcamps; for 3 or 12 month contracts.

How do I become a member and get MEMBER pricing?
Super easy – go to the Bootcamp page and pick which auto pay (member option) works best for you: www.fitness-asylum.com/bootcamps

You must maintain an active membership for the duration of the program to be eligible for member pricing. Should you cancel your membership before the program end, you will be responsible for the difference for the non-member program price.

Does The Body Challenge come with Bootcamps?
Our Nutrition programs do not include bootcamp classes. But if you enroll for a membership you will get discounted pricing. Our bootcamp packages available are in this link: www.fitness-asylum.com/bootcamps

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